Steel City Appliance Repair is owner-operated. Marc is the owner and the technician — the person who answers questions here is the person who shows up at your door. Below are the questions we’re asked most. If yours isn’t answered, call (205) 215-5995 any time or book online.
What areas do you serve?
Homewood, Vestavia Hills, and Mountain Brook, Alabama, along with the surrounding Birmingham metro area. We’re a mobile service — we come to your home, so there’s no shop to visit.
What appliances do you repair?
Residential washers, dryers, refrigerators, freezers, ice makers, under-counter ice machines, dishwashers, ovens, ranges, cooktops, microwaves, and garbage disposals.
We repair appliances; we don’t install new ones, and we don’t work on commercial equipment.
Are there brands you don’t service?
Yes, and we’d rather tell you now than after a trip charge.
We do not service Samsung or LG refrigerators, or Sub-Zero or Wolf appliances of any kind. Samsung and LG washers, dryers, and ovens are fine — it’s their refrigerators we don’t take on. Everything else in the major residential brands, we handle.
What does a repair cost?
We charge a $100 diagnostic fee to come out and find the problem. If you go ahead with the repair, that $100 is applied to the total — so the diagnosis effectively costs nothing when we do the work. Once the problem is diagnosed, you get the full price — parts and labor — before any work begins. No work happens without your approval.
How soon can you get here?
Most appointments are scheduled within one to two days.
Service visits are Monday through Friday, 8:00 AM to 5:00 PM. Calls are answered and appointments are booked 24 hours a day, seven days a week — so if your dryer quits at 9 PM on a Saturday, you can book your slot right then instead of waiting until Monday morning.
Do you warranty your work?
Yes. Labor is covered for one year. Parts carry the manufacturer’s warranty — and if a part we installed fails within a year under normal use, we replace it at no charge. Coverage applies to normal wear and tear, not customer-caused damage, and full terms are provided in writing with your invoice.
What payment methods do you accept?
Credit card, check, cash, or ACH bank transfer — whatever’s easiest for you, settled when the job is done.
Who actually answers the phone at night?
An automated assistant answers (205) 215-5995 around the clock and can book, reschedule, or cancel your appointment directly on the real schedule — it isn’t a message service that promises a callback. Marc handles the repair itself and every question that needs a technician.
How long have you been doing this?
Steel City Appliance Repair has served the Birmingham area since 2018 — more than eight years, one owner the whole way. Marc himself has been working on appliances for 30 years, starting long before the business existed. We hold a 5.0 rating across more than 340 customer reviews on Google.
How do I book?
Call (205) 215-5995 any time, or book online. You’ll get a specific appointment window, not a “sometime Tuesday.”